FAQ’s about Fiber-Seal Fabric Protection

What does Fiber-Seal protection include?

The Fiber-Seal Fabric Care System includes fabric protection that reduces absorbency without changing the look or feel of the fabric, making spills and stains easier to remove. Each client also receives an At-Home Care Kit and complimentary spot removal services by our trained technicians.

Our residential service agreement includes 12 months of complimentary spot cleaning for primary residences to provide ongoing support and peace of mind long after the initial treatment.

What does the protection do?

The Fiber-Seal protection reduces absorbency by filling air voids within the fiber, without changing the integrity of the fabric.

Is there an odor?

It has little or no odor.

What is the drying time?

It dries in 3-5 hours - and is fully cured in 48 hours. If the item was cleaned prior to treatment, dry time is 4-7 hours.

Do I need to move furniture?

In most cases, no furniture needs to be moved. Our technicians can protect or clean carpeting and area rugs by carefully working around furnishings, using specialized tools to reach beneath edges and access covered areas. When necessary, we can gently tilt or lift pieces in place to ensure thorough coverage while minimizing disruption to your home.

Our goal is to make the process as convenient and seamless as possible while treating your furnishings and home with the utmost care.

How long does Fiber-Seal last?

Fiber-Seal wears naturally over time, just as the fabric itself experiences use and abrasion. Our service agreement is designed to cover the period during which the protection is expected to perform most effectively, even on the most heavily used furnishings in the home or office.

Many of our clients choose to renew their Fiber-Seal application when the service period expires, allowing them to continue enjoying the benefits of ongoing protection, maintenance support, and complimentary spot removal services.

Spot Removal & Service Agreement

While no company can guarantee complete stain removal, our trained technicians will make every reasonable effort to remove spots and spills from your protected furnishings. Some stains, dyes, and soils may be permanent and cannot be fully removed.

Clients are responsible for routine day-to-day maintenance of their furnishings. However, while protected items remain under an active service agreement, clients may contact our office for complimentary emergency spot removal assistance. Our team is here to help when accidents happen and provide professional guidance to achieve the best possible results.

What if there is already a stain on the upholstery or carpet? Will applying Fiber-Seal protection "seal it in"?

No. Fiber-Seal technicians use specialized cleaning solutions that are specifically designed to work in conjunction with our protective treatment. Our research and testing facility in Dallas continuously develops and evaluates products to ensure that our cleaning agents and protective treatments work hand in hand.

Whenever possible, we remove existing spots and stains before applying Fiber-Seal protection. This allows the fabric to be protected in its best possible condition while maintaining the effectiveness of both the cleaning and protection processes.

Should Fiber-Seal be reapplied?

Yes. We recommend reapplying Fiber-Seal protection at the conclusion of your 12-month service agreement to maintain the highest level of protection for your furnishings.

Fiber-Seal protection naturally wears over time as fabrics experience daily use and abrasion. Reapplication helps ensure continued performance and peace of mind. There is no harm in repeated applications, and Fiber-Seal products will not build up or leave a waxy residue on fabrics. Regular reapplication simply restores optimal protection and extends the benefits of the Fiber-Seal Fabric Care System.

How does the complimentary spot cleaning service work?

Accidents happen, and when they do, Fiber-Seal is just a phone call away. During your active service agreement, complimentary spot cleaning is available for protected furnishings.

If you experience a spill or spot of concern, simply contact our office at 843-696-4758 to schedule a service appointment. One of our trained technicians will assess the affected area and provide professional spot removal assistance.

Our after-care service is designed to give you peace of mind, helping you maintain the beauty of your furnishings long after the initial protection treatment.

Are Fiber-Seal protection products safe?

Yes. Fiber-Seal protection products are designed to be safe for use in homes and commercial environments. Once the treatment has fully dried, it becomes an inert part of the fabric or floor covering and does not transfer through normal use.

A simple comparison is paint: while wet paint can be transferred, once it has dried, it becomes part of the surface. Fiber-Seal protection works in a similar way. After the recommended drying period, people and pets can safely sit, walk, play, and sleep on treated furnishings and floor coverings.

Fiber-Seal's most popular protection products are also GREENGUARD Gold Certified, meeting rigorous standards for low chemical emissions and contributing to healthier indoor air quality.

Have more questions? We are happy to walk you through the process and answer any additional questions you may have about our products and services. Send us an email at lowcountry@FiberSeal.com or call (843) 696-4758.

FAQ’s for Interior Designers

Why should designers recommend Fiber-Seal to EVERY client?

Because with Fiber-Seal your work will look good longer - increasing compliments and referrals! Fiber-Seal protection makes cleaning so much more effective that fabrics last longer. And with Fiber-Seal your clients will rely on us (not you) for the ongoing care of their furnishings. 

What is in it for the designer?

Peace of mind knowing that the beautiful interiors you created will stay that way as we protect and maintain your clients home. For information about our Designer Referral Payment Program, reach out to us.

Should I contact you or have my client call?

We strongly suggest that you contact us directly with your client’s name and contact information - this ensures that we know the source of the recommendation. 

Why is it called the Fiber-Seal Fabric Care System?

Because Fiber-Seal is not just a product but a system to help maintain your client’s interiors. The system is a combination of the best protective finishes and our “no charge” service visits. It is not "one and done." We will return to your client’s home as often as needed during the service period. 

If my client uses Fiber-Seal protection doesn't that mean the protected surfaces will never get dirty? Does it prevent dirt and stains?

There is nothing that can prevent dirt and stains. However, having the Fiber-Seal Fabric Care System available ensures that we are no further from your client than their phone.

Again, why should designers recommend Fiber-Seal to EVERY client?

Because we find that most clients want the option to use fabric protection. We often come across clients whose designer never mentioned Fiber-Seal and they cannot understand why they were not advised of the option. They then call us when a soiling issue has already occurred on unprotected fabric or carpeting. While we always do our best, our success is increased with protection. 

Have more questions? We are happy to walk you through the process and answer any additional questions you may have about our products and services. Send us an email at lowcountry@FiberSeal.com or call (843) 696-4758.

FAQ’s about our Cleaning Methods

What type of cleaning method do you use?

We use a variety of cleaning methods such as fabric sponge, air blower, freezing, and eraser. Our most popular method is the industry-standard hot water extraction the industry-standard hot-water extraction method of cleaning. Our machines are portable. We also offer dry cleaning and encapsulation methods for water sensitive and/or natural fabrics.

Do you clean carpet and upholstery?

Yes, we clean both carpet and upholstery in your home.

How long will it take my furnishings to dry?

If your furnishings are cleaned before protection is applied, it will take 4-6 hours to dry depending on the fabric content of the piece. If Fiber-seal treatment is applied after cleaning, it may take a little bit longer for each piece to fully dry.

Can you treat our furnishings with Fiber-Seal right after they have been cleaned?

Yes, we can treat your furnishings with protection immediately after cleaning them.

Have more questions? We are happy to walk you through the process and answer any additional questions you may have about our products and services. Send us an email at lowcountry@FiberSeal.com or call (843) 696-4758.

FAQ’s about our Area Rug Services:

Does Fiber-Seal of The Lowcountry clean area rugs on-site?

Yes.  However, there are some cases where certain rugs need to be cleaned at our shop located in Mount Pleasant.  This is determined by the size, type, material, and condition of the area rug.

Can you protect my rugs before delivery?

Yes.

Is there a charge for pick-up and delivery?

Yes.  Delivery charges are based on location and the number of people needed to safely move furniture and install the area rug.

Have more questions? We are happy to walk you through the process and answer any additional questions you may have about our products and services. Send us an email at lowcountry@FiberSeal.com or call (843) 696-4758.